Can I get a refund on my balance?

Yes. You can request a refund on any unused MoriPay Balance in the app.
Refunds generally go back to the payment method you used to top up (such as your credit card).
Money you received from other users, and any balance that isn't eligible under our Terms of Service, can't be refunded.
Your Korean won (KRW) balance is converted back to Japanese yen for the refund, so the amount you get back may differ from your original top-up amount due to exchange rate changes.

How and when you receive your refund depends on your card issuer. For details, see our Terms of Service and policies.