What should I do if I lose my card?

Report your card as lost in the app immediately. Your card is suspended as soon as we receive your report.

After you report it, you can still top up your MoriPay Balance, request refunds, and use in-app services like eSIM and travel insurance. In-store payments with your physical card won't be available until you add a new card.

To pay in stores again, buy a new card and add it in the app.

Note: MoriPay Balance that's been moved to a new card can't be refunded.